Whimbrel Software has developed text messaging technology to create two way digital communication between the software and your customers, your personnel and your suppliers .
Communicating between Whimbrel Software and users in the field is made simple with Whimbrel’s SMS messaging solutions. For example, job card messages can be sent from Whimbrel to the staff member in the field, completed for a specific job and then sent back to Whimbrel’s job costing module. Another example would be when templates are sent out for users to capture their diesel litres when filling up a company vehicle.
Text messaging solutions make it easier to manage your customer’s requests and to give live feedback to your customer. With text messaging solutions you stay one step ahead of your competitors.
To explain how the text messaging works, in more detail, we have an example below:
An automated text can be sent from Whimbrel Software, alerting a customer that an electrician or plumber has been scheduled to the job at a certain date and time. If the time is suitable the customer can SMS back 1. If they wish to reschedule they can SMS back 2. The customer texts back their choice and it is displayed using Whimbrel’s customised job diary and costing reports. Once the job is completed, a text can be sent to the customer informing them, with a request description of the job and the costs. You can also request the customer to rate your electrician’s/plumber’s service. All the communication between you and your customer is managed from Whimbrel Software which creates alerts and notifications. It also and costs each job using Whimbrel’s job costing module.
With this technology, it is possible to get multiple conversations going with your customers and your personnel. All the conversations are managed within the software itself, automating processes and making it easier for customers and personnel to communicate digitally. If customers or staff wish to have emails sent this can also be automated via the software.